U.S. Bank Branch - 1382 East Prairie Avenue, Des Plaines

Jobs in U.S. Bank Branch, career

Reviews about U.S. Bank Branch

• Mrs. V
  ★ ☆ ☆ ☆ ☆
  This branch is hands down one of the worst. The ATM took my debit card and then the machine flashed out of service. I went into the branch and asked if they could get me my debit card.
  
  I was told "No" by teller Sam Patel. I said how am I supposed to deposit/withdrawal from my account. He said he could "deposit my money". I said that is not the issue- I need my card. I also was concerned about security issues such as the ATM shooting out my debit card to whoever. He told me "there is nothing he can do" and if the service man can get out the the branch today they could calll me to pick up my card or it could be a few days. Sam never apologized nor did he seem to care. He didn't even ask for my phone number to contact me, I had to ask for a pen and paper to write down my number.
  
  I left and called Cusotmer Sevice and explained the situation and the gentlemen I spoke to stated" that the manager should have been able to get my card since the ATM is attached to the branch" he also said I should call and complain to the manager about how rude Sam Patel was. I have tried calling Walter the branch manager 4 times and each time I call I get a different excuse as to why he CANT talk to me... he is on a call- he is not in - he is on lunch- he is not available..... needless to say I had to cancel my debit card. I hope anyone who uses this branch decides to go elsewhere.

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